Impact 360 Desktop Applications by Verint Inc. is a suite of client-side tools that brings workforce optimization capabilities directly to the user’s desktop. Designed for contact centers and back-office operations, it supports quality monitoring, multichannel interaction recording (voice and screen), workforce management with real-time adherence, performance scorecards and analytics, as well as coaching and eLearning. The applications provide a secure, role-based experience for agents, supervisors, quality analysts, and administrators.
Impact 360 Desktop Applications integrates with leading telephony, unified communications, and CRM platforms to capture interactions and operational data. Users can search and play back recordings, complete evaluations with customizable forms, create and manage schedules and forecasts, and track performance through dashboards and reports. With robust security, auditing, and policy controls to help support regulatory compliance, the desktop suite helps organizations improve service quality, streamline processes, and drive measurable operational results.
Impact 360 Desktop Applications is developed by Verint Inc.. The most popular version of this product among our users is 10.0.
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